RedSpy graphics drifting

Tracking is unstable or drifting

Section: Troubleshooting

Applies to: RedSpy

Goal:
Restore stable tracking performance.

Possible causes:

• Lens ranges not performed

• Wrong position of graphics inside Render engine

• Lens file, if using StypeHF protocol and lens file is loaded inside the RedSpy.

• Issue with rotational offsets, manifested when camera is moved

• If it happens in specific spot in studio it can be map related

Fixes to try:

• Reset lens ranges 

• If tracking is drifting ask to isolate PAN/TILT and movement of the camera around the studio, share this video: https://drive.google.com/file/d/1Bm7NMF3cLwJI5XY0AtKxqsk13hMy74D1/view?usp=sharing

• If tracking is drifting when they are PANing the camera it is most likely related to lens file.

• If tracking is drifting when camera is moved but it is okay when camera is paned and tilted most likely reason is wrong rotational offsets

• If it is happening only in specific spot in studio suggest to bring camera in that area and switch RedSpy marker view from "Map" to "Tracked". If there are some markers with tails, they can manually delete them and that should sort out the issue. 

Escalate to support if:

• Tracking instability persists after corrective steps

Labels:
redspy, troubleshooting, tracking_issues